See it clearly.
Ask for current photos, a working demonstration, and a clear description of faults or repairs. Check the actual item and included accessories before committing.
KNOW YOUR GEAR. TRADE SMART.
Great finds start with clear details. Ask the questions, agree on the terms, and keep a record from first message to final pickup.
Before you make your move.
A few good questions make a big difference.
Agree on the details.
Confirm the price, payment method, delivery or pickup arrangements, and the seller's return terms. A cabinet's size, weight, and access requirements deserve their own conversation.
Keep the record.
Use marketplace messages for the conversation. Keep your order number, payment receipt, tracking, and pickup confirmation together so you can follow up on an issue.
The last mile matters.
Make the handoff as clear as the listing.
Picking it up.
Arrange the pickup window in messages. Confirm the location, who will help load, and how the item will fit through doors and into the vehicle.
Inspect the item at handoff and test it where practical. The buyer should confirm receipt in the order only after receiving the item.
Shipping it out.
Document packing and the item's condition before it leaves. Share tracking, carrier details, and any freight arrangements with the buyer.
For freight, photograph the pallet and packaging at pickup and delivery. Record visible damage promptly and follow the carrier's claim requirements.
Clarity builds confidence.
Honest listings and secure accounts are a good place to start.
Sellers: show known issues, repairs, included parts, and accurate specs. Add shipping dimensions and clear pickup terms. Good documentation helps both sides resolve questions.
Account security: use a unique password and enable authenticator-based two-factor authentication in your security settings.
Marketplace records help you follow up on an issue. Arcade Exchange does not currently offer an insurance or reimbursement guarantee. Contact support for help with an order.
NEED A HAND?
WE'RE HERE.
Send your order number and a clear description of the issue so our team can review it.
Contact support